Emotional Intelligence

The Cornerstone of Success

For individuals, teams and organisations seeking to understand, develop and improve their self-awareness, interpersonal relationships, overall performance and revenue.

Emotional Intelligence Self Awareness

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Without EQ a person can have the best training in the world, an incisive, analytical mind, and an endless supply of smart ideas but he still won´t make a great leader

Daniel Goleman

Emotional Intelligence is the ability to understand, use and manage your own emotions in positive ways to relieve stress, communicate effectively, empathise with others, overcome challenges and defuse conflict.


  • Emotional intelligence is among the 10 most in-demand skills and will be through at least 2025 (World Economic Forum).
  • Only 42% of organisations provide specific training to help employees cultivate emotional intelligence (Niagra Institute).
  • Out of 34 essential workplace skills, emotional intelligence was found to be the strongest predictor of performance, explaining a full 58% of success in all types of jobs. (TalentSmart)
  • 57% of people managers say that their highest-performing employees have strong emotional intelligence.(Lee Hecht Harrison Penna)

While a leaders knowledge, skills and experience are undoubtedly important, their ability to effectively communicate, mentor, provide constructive feedback, inspire, empower, cultivate teamwork, and handle stress are equally crucial for achieving SUCCESS.





Recognising and understanding your emotions

Self-Awareness is the ability to recognise and understand your own emotions. To take emotional ownership for the emotions and feelings you are experiencing.



Managing your emotions and staying in control

Self-Regulation is your ability to not only regulate and manage your emotions, but also control your impulses enabling thought before taking action.



Drive to improve and achieve

Motivation is the internal drive to pursue goals, to reach your full potential regardless of set backs and obstacles.



Awareness of others feelings and see situation from their perspective

Empathy is the ability to hold space for others, to be aware of their feelings, emotions and perspective.



Socially skilled at dealing with others

Social Skills is the ability to read the room, to pick up on both verbal and non-verbal communication building rapport and mastering the art of communication.

The EQ-i 2.0 and EQ 360 Assessment Tool

The EQ-i 2.0 is a professional and reliable measure of emotional intelligence. It is the latest version of the renowned BarOn EQ-i, the world’s most popular emotional intelligence assessment.

This questionnaire measures emotional intelligence in 5 composite areas with 15 seperate sub-scales by asking individuals how frequently they use different emotional skills. Interpretation of the scores in each scale focuses on the importance of achieving balance across the profile.

Unlike personality which is considered relatively stable over time, emotional intelligence skills can be learned and developed as people develop in their careers. 

​The EQ 360 assessment provides a more in-depth analysis by gathering information from an individual’s work colleagues, manager and direct reports, resulting in a more complete 360-degree profile.

EQ-i 2.0 and EQ 360 Assessment

When should you use the EQ-i 2.0 tool?

Emotional Intelligence has been shown to improve over time. The EQ-i 2.0 provides individuals, managers, coaches and organisations a better understanding of an individual´s or team´s emotional intelligence but also areas for development.

The EQ-i 2.0 assessment can be used for a variety of reasons from leadership development, recruitment, coaching, improving self-awareness and improving team effectiveness.

What are the different types of EQ-i Assessments you offer?

Workplace Report: This report provides a comprehensive interpretation of an individual’s emotional intelligence; including an overview of the results, description of each of the 15 EQ-i 2.0 sub-scales and strategies for action. 

​Leadership Report: This report uses a leadership competency framework to provide an interpretation of an individual’s emotional intelligence. Additionally the report includes a leadership potential page showing the link between the leadership competencies and emotional intelligence and leadership derailers. 

​Group Report: This report combines the EQ-i 2.0 scores of individuals to allow you to make interpretations at the group or team level. This report presents an overview of group results to identify group strengths as well as the areas where the group as a whole can be more effective.

EQ 360 Report: This report includes information about an individual’s self-ratings combined with the ratings of managers, peers and direct reports. The profile gap analysis page examines the level of agreement between the self-scores and the rater-group scores.

EQ 360 Leadership Report: This report combines the existing Leadership and EQ 360 reports to offer a comprehensive view of an individual’s EI results through four key dimensions of leadership.

Leadership training hiring and recruitment

Common Misconceptions around Emotional Intelligence

They are a soft skill and have no place in business

For many years people have placed a greater emphasis on IQ and technical skills however Daniel Goleman, an American psychologist and leading expert on Emotional Intelligence argues that emotional intelligence accounts for 67% of the abilities deemed necessary for superior performance in business and matters twice as much as IQ and technical skills.

Emotional Intelligence, IQ and Personality are all the same!

EQ can be developed and can increase as we get older, unlike IQ which tends to peak around age 17-18 years. EQ Influences the way we think, feel and behave, where personality describes an individual´s underlying traits and preferences, and tends to be fixed

How can Emotional Intelligence make a difference in your business?

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15-20% Higher

Leaders who possess high emotional intelligence and utilise Positive Psychology principles tend to outperform others by achieving revenue targets up to 15-20% higher (Pepsi Co), not only fostering an environment of enhanced creativity, productivity and resilience, but also cultivate a positive mindset that encourages growth and success both in business and personal life. 

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4x less likely to leave

Leaders incorporating positive psychology principles cultivate positive cultures, build on employees strengths, bolster optimism and wellbeing, and build better relationships and engagement, leading to increased work satisfaction. Incorporate this with higher emotional intelligence and employees are four times less likely to leave (Gallup), creating a more stable and committed workplace. 

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85-87% of Success

Statistics from Harvard, Stanford, and Carnegie Foundation show that 85–87% of success stems from emotional intelligence and that happy workers are up to 13% more productive (University of Oxford), take fewer sick days and are less likely to become burned out (Achor, 2011).

Emotional Intelligence Services

We offer consultancy and insights that enable companies to integrate emotional intelligence into the fabric of their company, creating a positive work culture, increase employee engagement, increase well-being and happiness

To find out more about our Consultancy sessions

Our training provides a collaborative and immersive learning experience, equipping individuals and teams with practical tools and techniques in Emotional Intelligence to enhance their own performance, leadership abilities and reach their full potential.

To find out more about our Training sessions

Our EQ-i 2.0 and EQ-360 assessments provide valuable insight into an individual’s, team or leadership emotional intelligence.

The EQ-i 2.0 measures emotional intelligence in five key areas, while the EQ-360 provides comprehensive feedback from colleagues, managers, and direct reports. Backed by decades of research, our assessments offer actionable insights and strategies for self development and improvement.

To find out more about our Assessments sessions

We offer personalised one-on-one life, performance and executive coaching to help you plan out a self development plan to help you achieve your leadership goals and develop the skills and strategies needed for success.

To find out more about our 1-2-1 Coaching sessions

Our keynote speaking engagements offer inspiring and engaging presentations on a range of leadership topics, tailored to meet the specific needs and goals of your organisation.

To find out more about us speaking at your event

Positive Psychologist

Meet the CEO & Founder

Kezia Luckett is a Positive Psychologist, Well-Being Consultant, International Best-Selling Author, Speaker and Coach, who is passionate about helping individuals, teams and organisations flourish and thrive to create positive, impactful change.

Kezia believes that everyone has the potential to achieve greatness, and that the key to success lies within us all. With expertise in Positive Psychology, Emotional Intelligence, and Behaviour Analysis she works with her clients to understand and develop their strengths, build self-awareness, bolster resilience and develop effective strategies for success.


  • MSc in Applied Positive Psychology
  • Professional Diploma in Behaviour Analysis
  • Emotional Intelligence Assessor of EQ-I 2.0 and EQ360 Assessments
  • Certified Practitioner for HeartMath – Clinical certification for stress, anxiety and emotional regulation

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